Frequently Asked Questions

To register on pkr345, visit the homepage and click the registration button. You will be asked to provide a valid email address, choose a secure password, and confirm that you are at least 18 years old. Once your basic details are submitted, you will receive a verification email — click the confirmation link to activate your account. Full access to deposits and wagering requires completing KYC verification, which involves submitting a copy of your Pakistani CNIC or valid passport. The process typically takes less than 24 hours.

The minimum age to register and use pkr345 is 18 years old, or the higher minimum age required by the operator's licence jurisdiction — whichever is greater. Age verification is mandatory. Any account where there is reasonable suspicion of an underage user will be suspended immediately pending investigation. Being 18 does not automatically make gambling lawful in your jurisdiction; Pakistani users should familiarise themselves with local laws before participating.

pkr345 follows standard Know Your Customer (KYC) procedures to verify player identity and age. For Pakistani users, the accepted primary identity documents are:

• Pakistani CNIC (Computerised National Identity Card) — front and back
• Valid Pakistani Passport — bio-data page

You may also be asked to provide proof of address or proof of payment method depending on your transaction history. All documents must be clearly legible, unedited, and currently valid. Documents are handled in strict confidence — see our Privacy Policy for details.

No. Each individual may hold only one active pkr345 account. Creating multiple accounts — whether under different names, email addresses or device identifiers — is a direct breach of our Terms & Conditions. If duplicate accounts are detected, all associated accounts may be suspended, balances may be forfeited, and bonus eligibility will be voided. If you have lost access to your existing account, please contact our support team at [email protected] to recover it rather than creating a new one.

To reset your password, click the "Forgot Password?" link on the login screen and enter your registered email address. You will receive a secure password reset link valid for a limited time. Follow the link, choose a strong new password (at least 8 characters, mixing letters, numbers and symbols), and confirm. If you do not receive the email within a few minutes, check your spam or junk folder. For further assistance, contact [email protected].

pkr345 displays account balances and transaction values in PKR (Pakistani Rupees) to make managing your funds straightforward for players across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. Minimum deposit thresholds are set at the platform level and are visible within your account cashier at the time of transaction. We recommend reviewing the current minimum before initiating a deposit, as thresholds may vary depending on the payment method selected.

pkr345 recognises the payment landscape familiar to Pakistani users and displays locally relevant context. Payment services such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced as context only. These names are provided for familiarity — they do not imply that any of these providers endorse, support or are affiliated with pkr345 or any gambling activity. The specific payment channels available to your account are displayed within the cashier section once you are logged in. Always check the cashier for the current, confirmed options.

Withdrawal processing times depend on the method selected and your account verification status. As a general guide: internal processing by pkr345 is typically completed within 24 to 48 hours of a verified withdrawal request. Additional time may be required by the receiving payment channel. Withdrawals cannot be processed on accounts that have not completed KYC verification — so ensuring your CNIC or passport documents are on file helps avoid delays. For any specific withdrawal query, contact [email protected].

pkr345 does not charge platform-side fees on standard deposits. For withdrawals, any applicable processing fees are clearly communicated within the cashier before you confirm the transaction — you will never encounter a hidden deduction. Note that your payment provider may apply their own transaction charges independently of pkr345; this is outside our control. We recommend checking your provider's fee schedule separately. All amounts are displayed in PKR to ensure full transparency for Pakistani users.

The most common reasons for a delayed or declined withdrawal include: incomplete KYC verification, an active bonus with pending wagering requirements, a mismatch between your account name and your payment method name, or a flagged security review. If your withdrawal has been pending beyond the standard processing window, please contact our support team at [email protected] with your account details and transaction reference. We will investigate and respond as a priority.

pkr345 covers a broad range of sports markets with a strong focus on what Pakistani sports fans care about most. You can bet on Pakistan cricket including Test matches, ODIs and T20Is, the Pakistan Super League (PSL), ICC tournaments such as the Cricket World Cup and T20 World Cup, international football, the UFC and other combat sports, as well as tennis, basketball and more. Live in-play betting markets are available on major fixtures, allowing you to bet as the action unfolds.

Yes. pkr345 features a live casino section with real-time games streamed from professional studios. Available titles typically include live roulette, live blackjack, live baccarat and a range of game show-style formats. Live casino games are hosted by professional dealers and offer an immersive experience comparable to a physical casino table. A stable internet connection is recommended for the best streaming quality. All live casino access on pkr345 is restricted to verified adult players.

pkr345 offers a wide catalogue of slot games ranging from classic three-reel formats to modern video slots with multiple paylines, bonus rounds and progressive jackpot features. The selection spans a variety of themes and volatility levels, catering to both casual players looking for light entertainment and high-variance players seeking larger potential payouts. The full slot catalogue is visible within your account once logged in. All slot games on pkr345 use certified random number generation.

pkr345 covers Pakistan Super League fixtures as part of its cricket betting markets. During the PSL season, you can find pre-match and live betting markets on individual matches, series outcomes and a range of prop markets. pkr345 does not hold any affiliation with or endorsement from the PSL, the Pakistan Cricket Board or any participating franchise. Coverage is offered as part of the platform's international sports betting service. Market availability may vary based on fixture scheduling and licensing scope.

Yes. pkr345 includes an instant games category that features fast-format titles including crash-style games, which have become popular among Pakistani online players for their short game cycles and straightforward mechanics. These games carry a higher risk profile due to their speed — it is easy to place many bets in a short time. We strongly encourage players to set session time limits and loss limits before engaging with instant game formats. These tools are available free of charge via your account settings or by contacting support.

pkr345 offers a welcome promotion for newly registered and verified players. The specific terms — including the bonus amount in PKR, the qualifying deposit threshold and any wagering requirements — are published on the promotions page of your account and are subject to change. Always read the full bonus terms before opting in. Welcome bonuses at pkr345 are available to eligible adults only; players who have self-excluded or are subject to responsible gambling restrictions are not eligible for promotional offers.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount — or the bonus plus deposit — before the resulting winnings can be withdrawn. For example, a PKR 5,000 bonus with a 20x wagering requirement means you need to place a cumulative total of PKR 100,000 in qualifying bets before requesting a withdrawal of bonus-derived funds. Each promotion on pkr345 states its own wagering multiplier clearly in the terms. Not all game types contribute equally toward wagering — always check the contribution rates in the specific promotion's terms.

Ongoing promotions — such as reload bonuses, free bet offers tied to cricket or PSL fixtures, and cashback deals — are listed within the promotions section of your logged-in account. Some promotions are automatically credited; others require you to opt in before making a qualifying deposit or placing a qualifying bet. To ensure you do not miss an offer, check the promotions page regularly and read each offer's eligibility criteria. If you believe a promotion has not been correctly applied to your account, contact support at [email protected].

Yes — and this is an important responsible gambling option. You can opt out of all marketing communications, bonus notifications and promotional messaging at any time through your account settings or by contacting our support team. Once your marketing opt-out preference is applied, pkr345 will not send you bonus offers, promotional emails or incentive messages. Opting out of marketing does not affect your ability to continue using the Platform normally. Players who have activated a self-exclusion are automatically removed from all marketing.

Bonuses may be voided in a number of circumstances: if your account is found to hold multiple registrations, if the qualifying deposit was reversed or charged back, if you breached a promotion's specific terms (such as using excluded games or placing bets below the minimum qualifying stake), or if a general Terms & Conditions violation is detected. If you believe a bonus has been removed in error, raise the matter with support within a reasonable time of the removal, providing the promotion name and relevant transaction details.

pkr345 uses HTTPS encryption across the entire platform to protect data in transit. Passwords are stored using industry-standard hashing techniques — they are never held in plain text. KYC documents are handled with strict access controls and are used solely for verification purposes as described in our Privacy Policy. We recommend that all players enable any available two-factor authentication option, use a strong unique password for their pkr345 account, and never share their login credentials with any third party.

pkr345 offers a full suite of player protection tools to help you keep gambling as entertainment. Available tools include deposit limits, loss limits, wager limits, session time limits, cooling-off periods and full self-exclusion. Limit reductions take effect immediately upon request. Increases to existing limits are subject to a mandatory reflection period before activation. All tools can be activated free of charge through your account settings or by contacting our support team at [email protected]. We encourage every player to set limits from day one.

To self-exclude, contact our support team at [email protected] with your account details and your preferred exclusion duration. Self-exclusion is actioned as an immediate priority — your account will be blocked as quickly as possible following your request. Once active, self-exclusion is binding and cannot be reversed until the selected period expires. During a self-exclusion, you will be removed from all marketing communications. For full details on our self-exclusion policy, visit the Responsible Gambling page.

If you feel that gambling is no longer purely for entertainment — that it is causing financial strain, affecting relationships, or occupying a disproportionate amount of your thoughts — please act promptly. Start by contacting our support team to activate a cooling-off period or self-exclusion. Internationally recognised resources such as BeGambleAware offer free, confidential advice and self-assessment tools. In Pakistan, if gambling-related stress is affecting your mental wellbeing, general mental health support centres in cities including Karachi, Lahore and Islamabad may offer guidance or referrals. Never hesitate to reach out — seeking help is a sign of strength, not weakness.

pkr345 is an international platform and does not provide legal advice. The legal status of online gambling in Pakistan is governed primarily by the Prevention of Gambling Act, 1977 and is subject to provincial regulations. pkr345 does not hold a Pakistani gambling licence and makes no claim of authorisation by the Government of Pakistan, PTA, State Bank of Pakistan or any Pakistani provincial authority. Pakistani users are solely responsible for determining whether their participation in online gambling is lawful under the laws applicable in their jurisdiction before registering or depositing.