Table of Contents
1. Introduction
pkr345 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every user who accesses, registers on or interacts with the pkr345 online betting and casino platform, accessible at https://pkr345.cam.
This Privacy Policy sets out in clear, plain English how pkr345 collects, uses, stores, shares and protects personal data provided by users — including users based in Pakistan and accessing the Platform as an international online service. It also describes the rights you have in relation to your personal data and how you may exercise those rights.
This Privacy Policy applies to all personal data collected through:
- Registration and account creation on the Platform;
- Ongoing use of Platform features including betting, live casino and account management;
- Communications with the pkr345 support team via email or live chat;
- Browsing the pkr345 website, including through cookies and analytics tools;
- KYC (Know Your Customer) identity and age verification processes.
This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference into the overall user agreement with pkr345.
pkr345 is operated as an international platform. We do not hold a Pakistani gambling licence and make no claim of endorsement by any Pakistani government body, regulator or financial institution. The legal framework governing data protection applicable to pkr345 is that of the jurisdiction in which the operator holds its licence, not Pakistani law. This does not, however, prevent Pakistani users from exercising data rights available to them under applicable law.
2. Definitions
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a living individual, including name, email address, date of birth, financial details and device identifiers. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, transfer, disclosure or deletion. |
| "Data Controller" | pkr345 — the entity that determines the purposes and means of processing personal data collected through this Platform. |
| "Data Processor" | Any third party that processes personal data on behalf of pkr345, such as KYC providers, payment processors or analytics platforms, subject to data processing agreements. |
| "User" / "You" | Any individual who accesses, browses or registers on the pkr345 Platform. |
| "Cookies" | Small text files stored on your device by your browser when you visit a website, used to retain session state, user preferences and analytics data. |
| "KYC Data" | Identity and age verification documents and information submitted by users, including CNIC, passport, proof of address and liveness check data. |
| "Special Category Data" | Sensitive personal data including health information — for example, responsible gambling self-exclusion records or problem gambling assessments — which receives heightened protection under applicable privacy law. |
3. Personal Data We Collect
pkr345 collects personal data that is necessary to operate the Platform, fulfil our legal obligations, process transactions and provide a safe and compliant gaming environment. The categories of data we collect are set out below.
3.1 Registration and Account Data
- Full legal name;
- Date of birth (for age verification);
- Email address;
- Residential address — including city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar) and country;
- Username and encrypted password;
- Account currency preference (PKR);
- Communication preferences.
3.2 KYC and Identity Verification Data
- Government-issued identity documents — such as a Pakistani Computerised National Identity Card (CNIC) or valid passport;
- Proof of address documentation;
- Liveness check photographs or video, where required;
- Payment method ownership verification documents.
3.3 Financial and Transaction Data
- Deposit and withdrawal transaction records, including amounts (displayed in PKR), timestamps and method references;
- Betting and gaming history — stakes placed, outcomes, game types and session data;
- Bonus and promotion redemption records;
- Chargeback or disputed transaction records, where applicable.
3.4 Technical and Device Data
- IP address and approximate geolocation;
- Device type, model, operating system and browser version;
- Session identifiers and login timestamps;
- Referring URL and on-site navigation paths;
- Cookie data and similar tracking technology outputs.
3.5 Communications Data
- Content of support queries, complaints or feedback submitted to the pkr345 support team;
- Email correspondence records;
- Live chat transcripts.
3.6 Responsible Gambling Data
- Self-exclusion requests and exclusion periods;
- Deposit, loss and session limit settings applied to your account;
- Problem gambling assessment responses where submitted voluntarily;
- Cooling-off period records.
Responsible gambling data is treated as sensitive and receives enhanced protection. It is used exclusively for player protection purposes and is not used for marketing.
4. How We Collect Your Data
4.1 Directly from You
The majority of personal data pkr345 holds is provided directly by you — during account registration, when completing KYC verification, when initiating deposits or withdrawals, when contacting support, or when voluntarily submitting responsible gambling tool requests.
4.2 Automatically Through Platform Use
When you access the pkr345 Platform, certain technical data is collected automatically through standard web technologies. This includes IP address, device data, session identifiers and cookie data. This data is collected through server logs, analytics platforms and browser cookie mechanisms. See Section 8 for full details on our cookie practices.
4.3 From Third-Party Service Providers
pkr345 may receive supplementary data from third-party service providers engaged to support Platform operations, including:
- KYC and identity verification providers — who verify the authenticity and validity of documents you submit;
- Payment processors — who confirm transaction status, payment method ownership and fraud-risk signals;
- Anti-fraud and AML screening services — who cross-reference account data against sanctions lists and fraud databases;
- Analytics providers — who provide aggregated, pseudonymised behavioural data about how users navigate the Platform.
4.4 From Public Sources
In limited circumstances where fraud prevention or AML compliance requires it, pkr345 may verify data against publicly available registers or databases. This is a rare and targeted activity, not a routine collection practice.
5. How We Use Your Personal Data
pkr345 uses your personal data only for clearly defined, legitimate purposes. The primary uses are set out below:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, KYC data, communication data |
| Age and identity verification (KYC) | KYC data, registration data (date of birth, address) |
| Processing deposits and withdrawals | Financial data, KYC data, registration data |
| Providing betting, casino and game services | Transaction data, session data, account data |
| Fraud prevention and AML compliance | All data categories where relevant |
| Responsible gambling monitoring and tools | Responsible gambling data, transaction data, session data |
| Customer support and complaint handling | Communications data, account data, transaction data |
| Platform improvement and analytics | Technical data, session data (aggregated/pseudonymised) |
| Regulatory compliance and record-keeping | All data categories as required by applicable law |
| Marketing and promotional communications | Registration data, communication preferences (opt-in only) |
6. Legal Basis for Processing
pkr345 processes personal data on one or more of the following legal grounds, consistent with the data protection framework applicable in the operator's licensing jurisdiction:
- Contractual necessity: Processing that is necessary to perform the contract between pkr345 and the user — including account registration, KYC verification, transaction processing and delivering betting and gaming services.
- Legal obligation: Processing required to comply with applicable legal obligations, including AML regulations, age verification requirements, fraud-prevention obligations and record-keeping requirements under the operator's licence conditions.
- Legitimate interests: Processing that serves a legitimate business interest of pkr345, balanced against user privacy rights — including fraud detection, platform security, responsible gambling monitoring, analytics and platform improvement.
- Consent: Processing carried out on the basis of your freely given, specific and informed consent — including direct marketing communications and certain optional analytics. Consent may be withdrawn at any time without affecting prior processing.
- Vital interests / public task: In exceptional circumstances — for example, where a user presents a risk of serious harm to themselves — processing may occur to protect vital interests or to cooperate with appropriate authorities.
Where processing involves Special Category Data (such as responsible gambling health-related records), pkr345 relies on explicit consent or processes such data strictly to protect the vital interests of the data subject or to comply with applicable legal obligations.
7. Data Sharing and Disclosure
pkr345 does not sell your personal data to third parties. We share personal data only where necessary, for defined purposes, and under appropriate contractual or legal protections. The circumstances in which data may be shared are set out below.
7.1 Service Providers and Data Processors
pkr345 engages third-party service providers who process personal data on our behalf under data processing agreements. These include:
- Identity and KYC verification providers;
- Payment processing and fraud-prevention platforms;
- IT infrastructure, cloud hosting and cybersecurity providers;
- Customer support platform providers;
- Analytics and platform performance monitoring tools.
All third-party data processors are contractually bound to process data only on pkr345's instructions, to maintain appropriate security standards and not to use personal data for their own independent purposes.
7.2 Regulatory and Legal Disclosure
pkr345 may disclose personal data to competent authorities — including the licensing regulator, law enforcement agencies, anti-money laundering authorities or courts — where required or permitted by applicable law, including in connection with:
- AML and counter-terrorism financing (CTF) obligations;
- Fraud investigation and prevention;
- Legal proceedings or court orders;
- Regulatory audits and compliance inspections under the operator's licence.
7.3 Payment Provider References
References to Pakistani payment services — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — throughout this Platform are educational context only. pkr345 does not share personal data with these providers for gambling transaction purposes and makes no claim that they endorse or support this Platform. Any actual payment data sharing is limited to the specific payment processors engaged through the operator's cashier infrastructure.
7.4 Business Transfers
In the event of a merger, acquisition, restructuring or sale of all or part of the pkr345 business, personal data held at the time of transfer may form part of the transferred assets. Users will be notified of any such change where it materially affects the handling of their personal data.
7.5 No Sale of Personal Data
pkr345 does not sell, rent, lease or otherwise transfer personal data to third parties for their own independent marketing or commercial purposes.
8. Cookies and Tracking Technologies
8.1 What Are Cookies
Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function correctly, to remember user preferences and to provide analytical data about how sites are used. pkr345 uses cookies and similar technologies on the Platform.
8.2 Types of Cookies Used
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for Platform operation — maintaining login sessions, security tokens and core functionality. Cannot be disabled without breaking Platform features. | Session / Short-term |
| Functional | Remembering user preferences such as language settings, display options and previously selected deposit methods. | Up to 12 months |
| Analytics | Collecting aggregated, pseudonymised data about how users navigate the Platform — including pages visited, session duration and device type — to inform Platform improvements. | Up to 24 months |
| Responsible Gambling | Storing session time data and limit preferences to support responsible gambling tools and session alerts. | Session / Account-linked |
8.3 Managing Cookies
You may control cookie settings through your browser's privacy or settings menu. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will prevent the Platform from functioning correctly and may prevent you from logging in or completing transactions.
Persistent analytics cookies may be managed through your account communication preferences, where opt-out options are provided for non-essential analytics. Strictly necessary cookies cannot be opted out of without ceasing use of the Platform.
9. Data Retention
pkr345 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The key retention periods are outlined below:
| Data Category | Retention Period |
|---|---|
| Active account data | Duration of account plus minimum 5 years post-closure, or as required by the operator's licensing obligations |
| KYC and identity verification data | Minimum 5 years following account closure, consistent with AML regulatory requirements |
| Transaction and financial records | Minimum 5 years, as required for AML, tax and audit compliance |
| Self-exclusion and responsible gambling records | Duration of exclusion period plus minimum 5 years, to prevent circumvention of exclusion requests |
| Support communications | Up to 3 years following resolution of the relevant query or complaint |
| Analytics data (aggregated/pseudonymised) | Up to 24 months from collection |
| Marketing consent records | Until consent is withdrawn, plus sufficient period to evidence prior consent |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction or re-identification of the individual.
10. Your Data Protection Rights
Depending on your jurisdiction and the applicable data protection law, you may have some or all of the following rights in relation to your personal data held by pkr345. We take all rights requests seriously and aim to respond within a reasonable timeframe consistent with applicable legal requirements.
Right of Access
You have the right to request a copy of the personal data pkr345 holds about you, along with information about how it is used and with whom it has been shared. This is commonly known as a Subject Access Request (SAR).
Right to Rectification
If personal data we hold about you is inaccurate or incomplete, you have the right to request its correction. You may update basic account details directly through your account settings, or contact support for more complex corrections.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where it has been unlawfully processed. Note that legal and regulatory retention obligations may override erasure requests in certain circumstances — particularly for KYC and financial records.
Right to Restriction of Processing
You may request that pkr345 restricts the processing of your data in certain circumstances — for example, while the accuracy of data is contested, or while a legitimate interest objection is being assessed.
Right to Data Portability
Where processing is based on your consent or on contract performance and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format, and to transmit it to another data controller.
Right to Object
You have the right to object to processing based on legitimate interests, including profiling for marketing purposes. You may also object to direct marketing at any time and such objection will always be honoured without requiring justification.
Rights Related to Automated Decision-Making
Where pkr345 makes decisions that significantly affect you based solely on automated processing — including profiling — you have the right to request human review of that decision, to express your point of view and to contest the outcome.
11. Security Measures
pkr345 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect data against unauthorised access, accidental loss, destruction, alteration or disclosure. Key security measures include:
- HTTPS encryption: All data transmitted between your device and the pkr345 Platform is encrypted in transit using industry-standard TLS (Transport Layer Security) protocols;
- Encrypted data storage: Sensitive personal data, including passwords and financial records, is stored using strong encryption at rest;
- Access controls: Access to personal data within pkr345's systems is restricted to authorised personnel on a strict need-to-know basis, with role-based access controls and audit logging;
- KYC document security: Identity documents are processed through a secure, dedicated verification portal and are not transmitted via unencrypted channels;
- Fraud and anomaly detection: Automated systems monitor account activity for suspicious patterns, including login anomalies, unusual transaction behaviour and potential account compromise indicators;
- Third-party security standards: All data processors engaged by pkr345 are required to maintain security standards commensurate with the sensitivity of the data they process, as set out in contractual data processing agreements.
While pkr345 makes every reasonable effort to protect your data, no online platform can guarantee absolute security against all threats. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly at [email protected] if you suspect any unauthorised access to your account.
12. Children's Privacy
The pkr345 Platform is strictly intended for adults only. Access is limited to individuals who are at least 18 years of age, or the higher minimum age required by the operator's licensing jurisdiction, whichever applies.
pkr345 does not knowingly collect, process or store personal data belonging to individuals under the age of 18. Age verification is a mandatory component of the registration and KYC process. If at any point pkr345 identifies or has reasonable grounds to suspect that an account holder is under the minimum required age, that account will be immediately suspended, age verification will be required, and any funds associated with the account will be withheld pending investigation.
If you are a parent or guardian and believe that a minor has registered on or otherwise accessed the pkr345 Platform, please contact us immediately at [email protected]. We will investigate the matter promptly and take appropriate action, which may include account closure and referral to relevant authorities where required.
Being 18 years of age does not, by itself, make gambling lawful in Pakistan. Age eligibility is a minimum Platform requirement and does not override or supersede applicable Pakistani law.
13. International Data Transfers
pkr345 operates as an international platform. As a result, personal data collected through the Platform may be transferred to, stored in, or processed in countries outside your jurisdiction of residence — including countries other than Pakistan. This may include the jurisdiction in which the operator holds its licence, as well as locations where our third-party service providers operate.
Where personal data is transferred internationally, pkr345 takes steps to ensure that appropriate safeguards are in place to protect your data, consistent with the requirements of the data protection framework applicable to the operator. These safeguards may include:
- Data processing agreements incorporating standard contractual clauses or equivalent protections recognised under applicable law;
- Transfers only to jurisdictions that provide an adequate level of data protection as determined by the applicable regulatory authority;
- Binding corporate rules where intra-group transfers are involved.
Pakistan does not currently have a comprehensive data protection law in force at the same level as, for example, the GDPR. Users in Pakistan should be aware that their personal data is processed under the data protection framework applicable in the operator's licensing jurisdiction, and that international transfer protections are implemented on that basis.
14. Amendments to This Privacy Policy
pkr345 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements or Platform features. The "Last Updated" date at the top of this document will be revised each time a material change is made.
Where a change materially affects how we process your personal data or significantly alters your rights, we will endeavour to provide reasonable notice — either through a Platform notification displayed upon login or via email to your registered address — before the change takes effect.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any change, you may request account closure in accordance with the procedure set out in our Terms & Conditions.
Previous versions of this Privacy Policy are available upon request by contacting [email protected].
15. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the way pkr345 processes your personal data — including requests to exercise any of the rights described in Section 10 — please contact us using the details below.
Data Enquiries & Rights Requests
Plain text only — not a clickable link. Please include your registered email address and the nature of your request.
Response Timeframe
Within 30 days of verified request
Identity verification may be required before processing your request. Support is available in English; Urdu assistance available on request.
For responsible gambling-related requests, including self-exclusion, please visit our Responsible Gambling page. For general account and platform queries, visit our FAQ page.
Our Data Commitments to You
A plain-English summary of our core privacy commitments — the full policy above always governs
Your Data Is Secure
All data in transit is protected by TLS encryption. Sensitive data at rest is encrypted. Access is restricted to authorised personnel only, with full audit logging on every access event.
No Data Sales
pkr345 does not sell, rent or trade your personal data to third parties for their own commercial purposes. Data sharing is limited strictly to service providers operating under binding data processing agreements.
You Control Your Data
You have rights to access, correct, delete and port your data. You can withdraw marketing consent at any time. Submit a written request to our support team and we will act within the applicable timeframe.
Responsible Gambling Data Protected
Self-exclusion and responsible gambling records receive enhanced protection. This data is used solely for player protection purposes and is never used for marketing or shared with third parties beyond strict operational necessity.
Strictly 18+ Platform
pkr345 does not knowingly collect data from individuals under 18. Age verification is mandatory. Suspected minor accounts are immediately suspended and investigated, with relevant authorities notified where required.
Data Kept Only as Long as Needed
pkr345 retains personal data only as long as necessary to fulfil its purpose or satisfy regulatory requirements. Financial and KYC records are retained for a minimum of five years post-closure as required by AML obligations.
Privacy Reviewed — Explore pkr345 with Confidence
Now that you understand how pkr345 handles your data, visit the homepage, review our Terms & Conditions or learn about our responsible gambling tools designed for players across Pakistan.
pkr345 is an international platform. 18+ only — or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling.